Terms & Conditions

1. Service provider

The portal is operated by:

• BULGARIA RENT EOOD (БЪЛГАРИЯ РЕНТ ЕООД), UIC 200914617, VAT no. BG200914617
• registered office: 77 Dunav St., Sofia, Bulgaria
• e-mail: show e-mail; the “Contact us” form on the portal

This e-mail is also the single point of contact under the Digital Services Act (Regulation (EU) 2022/2065), for users and for public authorities. We correspond in Bulgarian and English.

Supervisory authorities: Commission for Consumer Protection (www.kzp.bg), Commission for Personal Data Protection (www.cpdp.bg), Communications Regulation Commission — Digital Services Coordinator (www.crc.bg).

2. Definitions

• “Portal” — PortalRe.net, the portals of the PortalRe group and the company sites on subdomains that run on them.
• “User” — anyone who visits the Portal or has an account on it.
• “Consumer” — a natural person using the Portal outside their trade or profession.
• “Company” — a real estate agency, builder, investor or other business with a company account, and its brokers.
• “Listing” — an offer to sell, let, buy or rent a property, published on the Portal.
• “Paid service” — promotion of a listing (EXCLUSIVE, TOP, VIP), company advertising (TOP AGENCY, TOP MEMBER), a banner, automatic publishing by synchronisation and other services in the Tariff.
• “Wallet” — a balance in the account used to pay for Paid services.

3. What the Portal offers

The Portal is an online platform where users publish and search for real estate listings. We provide the technical space for listings and are not a party to transactions between users. We are not an intermediary in property transactions, we do not check every listing and we do not guarantee that the property, price or details in it are accurate.

Listings are translated automatically and published at once on all portals of the PortalRe group. Automatic translation may contain inaccuracies — the text entered by the advertiser prevails.

Search results are ordered first by type of promotion (EXCLUSIVE, TOP, VIP — paid), then by the criterion the visitor chooses (for example date or price). Paid listings are marked.

4. Accounts

An account is needed to publish listings. Its details must be accurate and up to date. Companies state their name, UIC and address; their brokers are added by the company administrator.

You are responsible for your password and for everything done with your account. If you suspect unauthorised access, change your password and tell us.

You can ask for your account to be closed at any time at show e-mail. Accounting documents are kept for the period required by law, even after the account is closed.

5. Publishing listings

Publishing listings entered manually by the user is free, with no limit on their number.

A listing must: - concern a real property you are entitled to advertise (owner, authorised broker or company); - state an accurate price, area, location and description; - use photos and texts you hold the rights to; - not contain third parties’ personal data without a legal basis; - be published once — no duplicates of the same property; - be archived once the property is no longer offered.

A listing is active for 30 days. Each sign-in renews your active listings for another 30 days; without one, a listing moves to “Archived”, where it stays for one year before it is deleted. We send an e-mail warning before archiving.

You are responsible for the content of your listings.

6. Prohibited content and conduct

It is prohibited to: - publish false, misleading or fraudulent listings; - publish content that is illegal, offensive, discriminatory or infringes others’ rights (copyright, trademarks, personal data); - advertise anything other than property listings, or send spam; - scrape listings or data from the Portal without our written consent; - attempt unauthorised access, spread malicious code or overload the Portal; - use someone else’s account or impersonate another person.

7. Reporting illegal or false content

Anyone can report a listing they consider illegal, false or infringing — with the “Report this listing” button under every listing or at show e-mail.

A report should state why you consider the content illegal or false, the exact address (number) of the listing, your name and e-mail, and a statement that the information is accurate.

We confirm receipt, handle the report in a timely, diligent and objective manner, and tell you the decision. Decisions are taken by an administrator, not solely by automated means.

8. Restricting listings and accounts

We may take down (archive) a listing, limit its visibility or suspend an account that breaches the law or these Terms — after a report or on our own review. We may also stop publishing by synchronisation in case of systematic breaches.

When we restrict a listing or account, we tell the advertiser clearly and specifically what we did, on what ground, the facts, whether the decision was automated, and how to challenge it.

You can object to a decision at show e-mail within 6 months. We handle objections in a timely and non-discriminatory manner and tell you the outcome. You may also turn to a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act, or to the courts.

If someone repeatedly publishes manifestly illegal content or repeatedly sends manifestly unfounded reports, we may, after a warning, suspend the account or stop processing their reports for a reasonable period.

9. Paid services and prices

Paid services, their positions, durations and prices are described in the “Advertising tariff”. Prices are in euro (EUR) and include VAT.

A paid service is ordered from the account (“My listings” → “Promote”, the “Advertising tariff” or “Banners”). Before you confirm an order you see the service, its duration and the total price. Pressing the payment button is an order with an obligation to pay.

You can pay by card (through Stripe), with PayPal, by bank transfer against a proforma invoice, or from the Wallet. Card details are entered directly with the payment provider. We issue an invoice for every payment.

A service starts once payment is received (for a bank transfer, once the amount arrives) and runs for the chosen period. Promotion does not guarantee a particular number of visits or a transaction.

If your listing is taken down for breaching these Terms, the paid promotion for it is not refunded, unless the law provides otherwise.

10. Wallet

You can top up the Wallet and later pay for Paid services from it. Wallet balances are not electronic money, bear no interest and do not expire while the account exists.

We refund an unused Wallet balance on request at show e-mail — to your bank account or by the method you paid with — within 14 days of the request.

11. Right of withdrawal (consumers)

If you are a consumer, you may withdraw from a contract for a Paid service within 14 days of concluding it, without giving a reason (Art. 50 of the Bulgarian Consumer Protection Act). To withdraw, send a clear statement to show e-mail; you may also use the standard withdrawal form (Annex 6 to the Act).

Paid services start immediately after payment. We therefore ask you, when ordering, to request expressly that the service begin before the 14 days have passed. In that case: - if the service has been fully performed within the 14 days, you lose the right of withdrawal (Art. 57(1) of the Act); - if you withdraw while the service is running, we refund the amount for the unused period.

Refunds are made within 14 days of the withdrawal, by the method you paid with, unless we agree otherwise.

12. Complaints and disputes

Complaints about Paid services and invoices can be sent to show e-mail. We reply within 14 days.

If you are a consumer and we cannot agree, you can turn to the Commission for Consumer Protection (4A Slaveykov Sq., Sofia, www.kzp.bg) or its General Conciliation Commission for out-of-court dispute resolution (adr.kzp.bg).

13. Intellectual property

The Portal’s software, design, logos and database are our property. You may not copy or use them without our written consent.

The content of listings remains yours. By publishing it you grant us a free, non-exclusive right to display, translate, adapt for different screens and distribute it on the portals of the PortalRe group, in search engines and on social networks for the purposes of the service, while the listing is published and for a reasonable time afterwards.

14. Liability

Listings are published by users and we are not liable for their content or for transactions between users, unless we are aware of illegal content and have not acted.

We aim to keep the Portal running continuously but cannot guarantee it. Interruptions for maintenance or for reasons beyond our control may occur.

To the extent the law allows, we are not liable for lost profits or indirect damage. Nothing in these Terms limits our liability for damage caused intentionally or by gross negligence, or the statutory rights of consumers.

15. Personal data and cookies

How we process personal data is described in the “Privacy policy”, and cookies in the “Cookie policy”.

16. Changes to these Terms

We may change these Terms. We tell registered users about material changes by e-mail at least 15 days before they take effect. If you disagree, you can close your account before that date; any unused Wallet balance is refunded. Paid services ordered before a change are performed on the terms in force on the order date.

17. Governing law

These Terms are governed by Bulgarian law. Disputes are settled by agreement or, failing that, by the competent Bulgarian court. If you are a consumer, you keep the protection given to you by the mandatory provisions of the law of the country where you live.

These Terms were drawn up in Bulgarian. If a translation differs from the Bulgarian text, the Bulgarian text prevails.

18. Contact

BULGARIA RENT EOOD, 77 Dunav St., Sofia, Bulgaria, show e-mail.